Terms and Conditions

1. Website Terms and Conditions

  1. By using our website, you accept this disclaimer in full.

  2. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below. You must not:

    (a)     republish material from this website (including republication on another website);

    (b)     sell, rent or otherwise sub-license material from the website;

    (c)     show any material from the website in public;

    (d)    reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

    (e)    edit or otherwise modify content or publications on this website;

     

  3. The information and content, but not limited to; is of limited liability and for informational purposes only. We will not be held responsibe for damages, loss of; contracts, business, reputation, information.

  4. This document, in combination with other legal agreements on this website combines to create the entire agreement.

 

2. Definitions

  1. Buyer and/or Customer means; the individual or company whom agrees to use, purchase our services or products

  2. Seller and/or Company means; Solution Computers Ltd

  3. You means; The customer

  4. Us means; Solution Computers Ltd

  5. Goods means; An item or product provided to the customer

  6. Services means; a service or services provided to the customer

  7. Product means; a service or item provided to the customer

  8. Hardware means; Physical item which includes components and parts

  9. Software means; Software or program which requires installation and license

  10. Contract means; an agreement between the customer and the company

  11. Reasonable Time means; within working days - the time a customer has to wait

     

3. Contract

  1. Upon purchasing or ordering a product, you enter a contract of sale in which you agree

  2. You have a right to cancel (see Cancellations)

  3. Using our services means; you enter a contract with us

  4. We reserve the right to change our contract at anytime

3. Conditions of Service(s)

  1. These conditions include our services for home and business customers

  2. We are not responsibe for, but not limited to;

    (a) Loss of; business, time, revenue, data including any loss that is not reasonably foreseeable
         and; any losses you may suffer arising from your use of (or failure to use) any anti-virus software, including;
         any loss calculated by reference to profits, income, or business (or loss of such profits, income, or business);  
    (b) Damages; of any type including any damage to your hardware or equipment.
    (c) For failure of hardware and software items; provided by you
    (d) the repair or replacement of any equipment that is faulty as diagnosed by us
    (e) failure by you to follow our reasonable advice, recommendations or instructions
    (f) unable to provide a service to you as a result of any event that is outside our reasonable control

  3. No Fix, No Fee. we will use all reasonable skill and care when attempting to diagnose and fix the particular technical problem you are experiencing. If stated for that service on our main website, or by mutual agreement or advertisement the service is provided as a no-fix-no-fee; We will not charge you if we are unable to fix the problem, provided you have fully complied with these terms of service. If you have not complied with these terms of service, a cancellation charge may apply.


  4. For virus removal and virus protection; we will not be responsible for;

    (a) Data loss and Damages
    (b) Re-infection
    (c) effectiveness of antivirus

  5. Remote support is provided upon the agreement that;

    (a) you will be charged for a 'session' based on time to fix the problem
    (b) you have the correct requirements in order for us to gain remote access

  6. To carry out any of our services the customer and the related items should meet the requirements and have;

    (a) A suitable working environment
    (b) Licensed Software
    (c) Operating System Disc and License must be available at the time of service
    (d) Password(s) for operating systems and / or your Internet Service Provider must be available at the time of service
    (e) A suitable computer or hardware item to complete the work