Managed IT Support

 

Premium managed IT support for full IT infrastructure management, designed specifically around the requirements of small to medium businesses.

A complete managed infrastructure

We deliver complete IT infrastructure management for small to medium businesses by monitoring and managing devices in your network - fixing any issues that arise before they happen for a truly transparent, stress-free service. Our managed IT Support is suitable for businesses from 1 to 250 employees and it's totally scalable as your business grows enabling you to be in confident knowledge that your IT infrastructure will reliably support you and your colleagues as your business evolves.

SmartNOC™ 24/7 Monitoring

Our pro-active monitoring solution ensures that your business IT infrastructure stays up and running all year round.

A consultant, dedicated to you

A friendly consultant dedicated to you, that will get to know you and your business and will act as a single point of contact each and every time.

Windows, Linux or MacOS

We support all platforms of operating systems with the same level of service coverage including Windows, Linux and MacOS.

Strict, Responsive SLA's

A range of SLA agreements down to a 1 hr on-site critical response are available to suit your business continuity requirements.

Dependable & Friendly

Our consultant-led approach means we'll assign your business a dedicated consultant that learns about you and your business and provides a friendly single-point of contact. You'll always speak to the same consultant each and every time, who'll ensure that your business receives the attention to detail it deserves.

We've designed our managed support to reduce unwanted downtime and help drive business efficiency through productivity, which in turn enables you to do what you do best; growing your business.

Features & Benefits

SmartNOC™

Our multifaceted monitoring solution provides highly comprehensive monitoring of your systems and infrastructure, to allow us to react and resolve IT issues quickly and efficiently.

SureStack™

Our SureStack™ platform is all about bringing together our range of in-house products and services to provide the very best possible stack to run your IT infrastructure.

CollectiveKnowledge™

Our knowledge is shared between consultants, allowing each consultant to resolve issues quickly based on an already existing knowledge from hundreds of raised support tickets.

Net Promoter®

Net Promoter® is the standard customer service benchmark for organisations around the world and is used internally to enable us to understand how we improve customer servcie beyond expectation.